Hence, navigate to your UPS and check the SIP Address of the user profile. Normally, this value is coming from AD using the User Profile Synchronization service. This issue may also occur if there is incorrect information in Active Directory that prevents SharePoint from knowing which Lync users are associated with SharePoint users Make sure that the user is signed in to Lync and that presence is working correctly in the Lync client.
If the Lync 2010 or Lync 2013 client is not running, or if no user is signed in, the presence status is not available in SharePoint. This issue occurs mainly when the Lync client is not installed or when the Lync user is not signed in. I've tried disabling-renabling Person Name Actions and Online Presence Settings in general settings in Central Admin, no luck.
To be a pattern of commonality between working/non-working profiles. I've also combed through the ProxyAddresses attribute for working/non-working profiles, each one does contain an sip address, and there does not seem Working/Non-working Profiles have remained consistent, and are the same for different users and computers. I can see the correct status/profile of a person, but when I open the document library or list associated with the search result, it is again the non-working profile. Weirdly enough, the search page displays ALL Skype profiles/status correctly. For 75% of the users, it is blank, "presence unknown",Īnd the skype card that pulls up says as the name. For 25% of the users, it displays the correct status and can pull up the skype profile card. Having an issue with the online presence skype box that appears next to a user's name in Sharepoint 2016.
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